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Customer Success

  • "The support and teamwork are exceptional. There are many days when I am emailing my SEP team leader in the middle of the night, and shockingly, he is right there emailing me back.”

    Marshall Green
    VP of Marketing
    Bionic Family

    "The NetGen suite has met all of my expectations. It has proven to be a huge help to us. NetGen puts everything together, it’s simple to use & after our training, we were able to customize it in minutes."

    Robbie Sprechman
    CFO
    Retro Fitness

Support | Overview

SEP clients have discovered that expert support is one of the most critical factors for a successful software deployment. SEP includes an ON-DEMAND level of support as part of your NetGen License. For those companies that want to optimize user adoption and satisfaction, SEP offers a SPECIALIZED level of services.

SEP understands that building great software isn’t enough it's about powering our clients to be successful. Our Team of expert’s core responsibility is to provide world-class service and support to complement our world-class software.

Software
SEP offers a Software Support component to all On-Demand and Enterprise Licensees. SEP will deliver the support services to the Licensee by utilizing the following four (4) severity levels to categorize reported issues; severity 1 critical business impact (1 hour), severity 2 significant business impact (2 hours), severity 3 some business impact (1 business day), severity 4 minimal business impact (1 business week).

Application Training
SEP will provide your team the knowledge they need to execute a successful rollout and implementation. Our On-Demand training and support tools will meet the training needs of every member of your team – designers, developers, managers, customer service reps, and system administrators.

SEP is committed to ensuring successful adoption of NetGen by all users. Through Multi-channel training, we offer a host of services that meet the educational needs of virtually every organization.

There are a few things more motivating than effective tools, automated to fill the pipeline...
...& nothing as undermining to success as a sales team that does not have the tools they need to be effective!!!
Source: Forbes Magazine